Turned on the tap and got nothing? We answer the phone around the clock and most Wenatchee valley calls get a tech on site within 2 hours.
When your well quits, everything stops. No coffee, no showers, no water for the animals or the orchard. Our emergency well service in Wenatchee runs 24/7 because pumps don't fail on a schedule. Call (509) 224-3484 any hour and you'll talk to a real person who can walk you through a couple of quick checks while a truck heads your way.
We cover the whole valley, from East Wenatchee and Cashmere up to Leavenworth and Lake Chelan, and out to Quincy and Moses Lake. Most no-water calls turn out to be a repairable problem like a bad pressure switch or a tripped breaker, not a dead pump. We'll tell you straight either way, and we give you the price before we touch anything.
A person picks up at 2 a.m. on a Sunday, not a voicemail. Emergency calls go straight to the on-call tech.
Most no-water calls in Wenatchee, East Wenatchee, and Cashmere get a tech on site within 2 hours.
We carry common pumps, pressure switches, tanks, and fittings on the truck, so most fixes happen in one trip.
You get a firm number before work starts. Emergency diagnostics run $150-$250 and we credit it toward the repair.
If a $30 pressure switch fixes it, that's what we sell you. We don't push a new pump you don't need.
Local techs who know Chelan, Douglas, and Grant county wells, with free estimates on any replacement work.
A surprising number of emergency well calls end with a flipped breaker. Before you spend money on a service visit, take five minutes and check these. If either one fixes it, you just saved yourself a call. If not, you'll have useful info for us when you phone.
While you're out there, glance at the pressure gauge. Reading zero with the pump humming usually means a pump or pipe problem down the well. Reading 40 psi or more with no water at the faucets points to a plumbing issue inside the house instead. Tell us what the gauge says when you call (509) 224-3484 and we'll come prepared.
The tech starts at the pressure tank and works backward. He'll check voltage at the pressure switch, test the switch contacts, and check the tank's air charge, since a waterlogged pressure tank causes a lot of fake pump failures. That first round of testing takes about 20 minutes.
If the surface equipment checks out, we test the pump itself. We measure amp draw and resistance on the pump wires, which tells us whether the motor is dead, the wiring is shorted, or the pump is fine and you've got a broken drop pipe or a stuck check valve. We can diagnose most submersible pumps without pulling them.
Then you get a straight answer with a firm price. A pressure switch swap might be $150-$300 and done in an hour. A full pump replacement typically runs $1,800-$4,500 depending on depth and pump size, and we can usually do it the same day because the trucks carry common pump sizes. See our well pump cost guide for the full breakdown. No work starts until you approve the number.
Every January cold snap brings a wave of no-water calls across the valley. When temps drop below 20 degrees for a few nights, unheated pump houses and shallow supply lines freeze, especially in Leavenworth, Cashmere, and the higher ground around Lake Chelan. The pump is usually fine. The water just can't get past an ice plug.
The danger is what happens next. A pump that runs against a frozen line builds pressure with nowhere to go, and a pump that can't move water overheats fast. If you suspect a freeze, shut the pump breaker off and call us. We thaw lines safely, check fittings for split pipes, and get heat tape or insulation on the weak spots so it doesn't happen again next week.
If you're in the Leavenworth or Chelan areas, our local crews handle Leavenworth well service and Lake Chelan well service calls all winter. A $200-$400 freeze-protection visit in the fall beats a midnight emergency in January every time.
July and August are our busiest emergency months. Between household use, lawn irrigation, and orchard water, a pump that loafs along all winter suddenly runs 10-12 hours a day in 100-degree heat. Older pumps and undersized pumps fail right when you need them most, and the water table drops in dry summers too, which makes pumps work even harder.
Watch for the warning signs. Pressure that fades during long watering cycles, a pump that cycles on and off rapidly, sputtering faucets, or sandy water all mean trouble is coming. Rapid cycling is the big one, because every start is the hardest moment of a pump's life, and a failed pressure tank can cause hundreds of extra starts a day.
If your pump dies mid-season, we treat orchard and irrigation calls in Quincy and Moses Lake with the same urgency as a house with no drinking water, because we know what a week without water does to trees in August. Same-day pump swaps are the norm in summer, and we'll size the new pump for your real peak demand so you're not back in this spot in three years.
Most calls in Wenatchee, East Wenatchee, and Cashmere get a tech on site within 2 hours, day or night. Outlying areas like Leavenworth, Chelan, Quincy, and Moses Lake usually run 2 to 4 hours depending on where the on-call truck is. We'll give you an honest ETA when you call (509) 224-3484.
The emergency diagnostic visit runs $150-$250, and we credit it toward any repair you approve. Simple fixes like a pressure switch land around $150-$300 total. Bigger jobs like a submersible pump replacement run $1,800-$4,500 depending on well depth and pump size, and you get the firm number before we start.
Not necessarily. A humming pump with no water often means a stuck impeller, a failed check valve, a broken drop pipe, or a frozen line in winter. Shut the breaker off so the motor doesn't burn up, then call us. About half of these turn out to be repairs in the $300-$900 range, not full replacements.
After-hours calls carry an after-hours fee, typically $150-$300 on top of the standard diagnostic, and we tell you the exact amount on the phone before the truck rolls. There's no surprise multiplier on parts or labor. A pressure switch costs the same at 2 a.m. as it does at 2 p.m.
Usually, yes. Our trucks carry the common submersible sizes for valley wells, which covers roughly 8 out of 10 replacements on the spot. A typical pump swap on a 100-300 foot well takes 3 to 5 hours from arrival to running water. Deep wells or unusual pumps occasionally need a next-morning return trip, and we'll tell you that upfront.
Free written estimates. Emergency no-water calls answered around the clock.